|
|||
|
|
|
|
Hermes Business Telephony Summary | Packages | Features | Learn More | Sign up / Enquire | Approved Products
Optional features which are available as add-ons to any of the standard Hermes packages:
Group Voicemail
Additional voice mailbox that can be assigned as a main repository for a group of users and / or department. See Voicemail above for further details.
Business Assistant (MiPALite)
Business Assistant is a carrier class lightweight desktop communications management product for everyday users of Microsoft® Outlook®, Internet Explorer and the Eos Hermes service. Business Assistant employs the latest technology platforms and communications facilities. Business Assistant offers fully integrated client functionality into a call control toolbar embedded in Microsoft® Outlook® and Microsoft Internet Explorer®. Merging voice and web-based communications into a single application, Business Assistant lets users click on icons within these Microsoft applications to control all their advanced voice features, such as selective call forwarding and do not disturb, voicemail to email, and simultaneous ring. Users can also click on phone numbers in Microsoft Outlook or Microsoft Internet Explorer to automatically initiate calls from their regular or IP phone.
MiReception
MiRECEPTION is a premier, PC-based attendant console that ensures companies give their customers the best first impression. Based on extensive time and motion studies, MiRECEPTION is designed to provide receptionists with a vivid and ergonomic interface that is easy to learn and use for increased productivity. For example, receptionists can instantly determine an employee's availability status to provide immediate feedback to callers and visitors. MiRECEPTION is also well suited for receptionists that are shared among multiple companies. Receptionists can see which company-incoming calls are designated for and answer accordingly.
Auto-Attendent
The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalised message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via the Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group Administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or extension. A group can have multiple Auto Attendants configured, either individually (e.g., customer service with separate business hours) or integrated into a multilevel Auto Attendant (e.g., enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location).
Call Centre
Enables business groups to set up a basic call center with incoming calls received by a single phone number distributed among a group of users, or agents. The following functionality is supported: • Agent login and logout • Uniform distribution of incoming call to the available agents • Queuing of the incoming calls that cannot be answered immediately • Overflow to a given destination when the group is unable to accept calls • Deflection to a given destination outside of business hours • Music on Hold
