For information about any
of our products, simply click on the links below:
VoIP – Telephone Systems
PBX - Telephone Systems
Low Cost Calls
Wholesale Line Rental
Broadband
ADSL
SDSL
Leased Lines
Mobiles
Non-Geographic Nos. (0800, 0845 …)
Cabling
Free Telecoms Review & Report
VoIP
– Telephone Systems
Voice over IP (VoIP) means that the telephones use a broadband line
to carry the voice as “IP packets”, in a similar way to how data is
carried to and from a PC or MAC. “Hosted” VoIP means that there is
no on-site equipment to worry about (unlike a traditional PBX). The
intelligence of the system is housed in a secure data centre.
Hosted VoIP is the modern way to provide Businesses with all the features
that you would expect to find in a large office, but at a small office
price. It also gives Businesses other benefits not available with
traditional telephone systems.
“Hermes” is the Hosted VoIP system from EOS Communications, based
upon proven IP technology and exclusively designed for Businesses.
It uses the global industry standard protocol (SIP) to carry the voice
and we configure the system so that it does not use the public internet
(unlike Skype). Hermes is truly a 21st Century telephony system designed
for Business, which provides telephone calls of "Carrier Class"
quality & reliability.
It is particularly appropriate for Businesses that operate between
several locations (e.g. main office, sub-offices and home workers)
and of course the call charges are inherently low.
To find out more about Hermes click
here.
For more information please contact
us.
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PBX
- Telephone Systems
Buying a new telephone system is a challenging and sometimes daunting
experience. There is a wide range of equipment and dealers around
and the industry is full of jargon and buzz words. At EOS Communications
we aim to keep things simple. There is, also a wealth of difference
between simply supplying the goods, and providing professional pre
and post-sales care.
From initial guidance, as to what product is best for your situation,
through to cabling, installation planning, staff training and ongoing
support, we offer a single point of contact, and pride ourselves on
our personal service.
EOS Communications aim to offer a comprehensive range of PBX systems
from most of the major manufacturers. We can supply and install systems
that will cater for almost any requirement from the most simple small
office system to a fully data conversant multi-site solution. Our
expertise allows our clients to benefit from the latest technology
as we can provide the most-up-to-date and innovative solutions:
CTI (Computer Telephony Integration)
Voicemail
Auto-attendant
Call logging
and Call management
CAT5 Installations
ISDN
As a major manufacturer, Panasonic
Business Systems sell more telephone systems in the UK than any other,
and do so by a significant margin.
The KXTDA family of systems is now a worldwide standard, and Panasonics'
platform for development for many years to come. For those organisations
wanting conventional telephony, with the ability to migrate to future
technology, they are a logical first choice.
Click
here to download KXTDA literature
Click
here to download KXTDA system specification
Having installed a new telephone
system it is just as important to receive quality ongoing training
and maintenance. Click on the Maintenance link to see how we can support
your system and help you to get the most out of it.
PBX
- System Maintenance & Ongoing Support from EOS Communications
We understand that telecommunications are vital
to your Business. Continuity of service is essential, so a fast and
efficient support & maintenance service is crucial if things go
wrong. Our engineers and account managers are highly skilled and between
them have years of industry experience; this means that they are well
equipped to quickly diagnose the majority of problems that can occasionally
occur with telecoms apparatus and lines.
For a new telephone system, the first year’s
maintenance is free of charge. Maintenance can be taken out on an
annual basis and is priced based upon the equipment covered and the
term.
Maintenance can be paid on renewal
once a year or for network customers can be split into 12 bite-size
payments to appear on your monthly invoice.
Contact us for more
information on the packages available.
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Low Cost Calls
EOS Communications have successfully reduced the call charges for
hundreds of companies throughout the UK, typically by 25% or more.
Switching to EOS Communications could not be
simpler - our experienced staff and engineers will manage the whole
process for you.
If you thought you were going to have to compromise
the quality of your network in order to benefit from low-cost calls
then you will be pleasantly surprised by the EOS Network. We use only
the highest quality, Tier 1 OFCOM approved, fibre optic networks for
maximum reliability.
Below are some of the benefits of
using the EOS network;
No change to
your telephone numbers or telephone system
No minimum contract
period for call charges
No boxes to install
or codes to dial
No sign-up or
connection charges
Free itemisation
and web-based report option
For more information please contact
us.
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Wholesale
Line Rental
In addition to making cheaper calls, you can also benefit from switching
your line rental (PSTN and ISDN) to EOS Communications. Businesses
of all sizes benefit from our complete line rental packages that can
save typically 20% or more off their normal line rental charges.
Regulated by Ofcom, we are authorised to transfer
and manage customer lines and services, as well as offering low cost
call rates. We work in close partnership with BT Openreach, so you
can be assured that all line orders placed with EOS Communications
are treated in the same manner as BT Retail, including identical lead
times and quality of service.
What are the benefits to you?
25%+ price reduction
on line rentals
One Bill for
calls and line rental
One point of
contact in the event of any query
…and most of all, rather than waiting 20 minutes
on hold to BT, only to find that you are through to the wrong department,
your call will be answered by a friendly member of staff!
We can arrange any additional lines
that you may want installed, and should you experience any technical
difficulties, you simply call EOS Communications. We will diagnose
the fault and contact the BT Faults Department direct. A BT Engineer
will then be dispatched to your site on our behalf.
Transferring to EOS Communications
is seamless, with no loss or interruption of service.
For more information please contact
us.
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Broadband
EOS Communications offers a range
of broadband solutions designed for Business.
Our technical support team is fully trained to offer professional
telephone support, which is included with all of our broadband packages.
Our packages include all you need to get up and running with no hidden
extras and a range of options to complement the service including
email and multiple static IP addresses.
We provide top business quality broadband
with low contention ratios, from 20:1 down to 1:1. We do not use “residential
standard” ISPs and consequently our clients enjoy the best performance
possible for their price range and geographical location.
For more information please contact
us.
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ADSL
ADSL (Asymmetric Digital Subscriber Line) is our most popular Internet
broadband service and offers great performance at a sensible price.
This is available in three variants: ADSL (2Mb/s), ADSL Max (up to
8Mb/s) and ADSL 2+ (up to 24Mb/s). For businesses users, ADSL has
enormous speed advantages over traditional dial-up connections. There
are no on-line charges and standard analogue voice and fax telephone
calls can be made from the same telephone line whilst using the Internet.
ADSL can be quickly connected to almost every computing environment
from complex networks to stand alone PCs and Apple MACs.
Depending on the service chosen and the distance from the exchange,
ADSL is available at download speeds of up to 24Mbps and upload speeds
of up to 1.3Mb/s.
For more information please contact
us.
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SDSL
SDSL (Symmetric Digital Subscriber Line) is an EOS Communications
premium broadband service. SDSL provides the same speed in both directions
(upload and download), with options at 0.5Mb/s, 1.0Mb/s and 2.0Mb/s.
SDSL is an ideal solution for more demanding business use, allowing
a host of services and functionalities to run in the most effective
way. Services such as Virtual Private Networks (VPN), FTP and VoIP
can run concurrently with general web surfing and sending and receiving
emails.
For more information please contact
us.
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Leased
Lines
For the most demanding situations, a leased line offers the ultimate
in speed in both directions. It is ideal for larger Businesses, or
situations where big graphics files are regularly sent and received.
Speeds of typically 2Mb/s to 10Mb/s are used most commonly with the
benefit of zero contention (i.e. you are not sharing the line with
another company).
For more information please contact
us.
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Mobiles
We can provide contracts with all four major mobile networks and are
pleased to provide independent advice on emerging technology, how
it can benefit your business and how you can integrate it with your
existing infrastructure.
We can provide you with a choice of mobile integration, mobile data
and value-added services that make it easy for you to stay in touch
and allow employees to work away from the office.
Whether you need to enable remote
working, connect multi-site offices, improve productivity and customer
service or integrate your fixed lines and mobile services, we can
help develop the right solution for your company.
For more information about our mobile
services contact us on 01273 900 900 and ask to speak to one of our
mobile specialists or email us at: sales@eoscoms.com
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Non-Geographic
Nos. (0800, 0845 …)
Non-Geographic numbers encompass 0800, 0844, 0845, 0870, 0871 and
090 numbers. Each has its own advantages and applications, some are
chargeable to your Company but generate business whilst others generate
money for your Company. They can be invaluable for marketing campaigns,
where they enable you to see which publications are generating most
enquiries. To find out how you can have a free Non-Geographic number,
please contact us.
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Cabling
Structured Cabling enables you to connect all of your data, voice
and video into a single, easy to manage, network cabling infrastructure.
Once you've had structured cabling installed, you will wonder how
you have managed all this time without it!
There are different standards for copper and fibre to consider, with
varying degrees of price and performance. More commonly we provide
copper to the desk (CAT5e & CAT6), with fibre backbones to multiple
wiring racks for larger networks. We also offer fibre to the desk
& workgroup solutions that offer the greatest performance hence
long term usability for your investment.
We offer a free site survey because every installation is different
and the survey allows us to see your premises, assess cable routes
and understand your requirements.
So, what does it take to install it? Using an office floor plan, you
need to determine where all your telephones, fax machines, PCs and
Printers need to be installed and working. The next step is to choose
a location in your building that can house the necessary hardware;
this is generally termed as a communications room or area.
A single cable can now be run to
each point that was originally identified on the office floor plan.
Depending on the size of your building and the number of staff, a
large number of cables may need to be run which means that cable trunking
will almost certainly be required.
Once all the cables have been installed they need to be terminated
both at the patch panel and at the RJ45 sockets around your building.
Each socket is labelled with its own personal number and its corresponding
patch panel outlet is marked with the same number in the patch cabinet.
Any future changes or relocations of staffing positions can now be
easily managed and you are in full control of your communications
networking infrastructure.
This system of cabling allows you to benefit from high speed data
transmission on an integrated and flexible network. It will give you
the platform necessary for both you're telephony and data communications
now and in the future.
For more information please contact
us.
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Free
Telecoms Review & Report
Our objective is to ensure that our clients achieve the best results
from their telecommunications technology. We will discuss with you
what you are hoping to achieve, then analyse your current telecom
set-up and provide a free report with our recommendations on the best
ways in which you can reduce costs and enhance your business.
This may be from the simplest level, by just switching your BT line
rentals and calls over to EOS Communications – providing valuable
cost savings; through to providing a totally new telephone system
(Hosted VoIP or conventional PBX) – enabling you to handle calls and
control your telephone environment in the most effective way.
Whichever route you choose, you can be sure that EOS Communications
will be on hand to advise and support you.
If you would like to discuss your telecom needs and receive a free
report with recommendations, please contact us on: 01273 900 900 or
email: sales@eoscoms.com
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