Enables business groups to set up a basic call center with incoming calls received by a single phone number distributed among a group of users, or agents. The following functionality is supported:
• Agent login and logout
• Uniform distribution of incoming call to the available agents
• Queuing of the incoming calls that cannot be answered immediately
• Overflow to a given destination when the group is unable to accept calls
• Deflection to a given destination outside of business hours
• Music on Hold